contact alikay

If you would like to place an order, please message AliKay at alikayssugarhighsweets@gmail.com,  or you can also send a message to AliKay's Sugar High Sweets FB page. (Click the FB logo at the bottom of the website to be directed there) Please allow 24-72 hours for a response. 

I currently take Venmo, Cashapp, & Zelle.

All orders require payment in full prior to pick up/delivery, unless previously discussed with AliKay. 

Deposits will be required on all orders. 

The deposit amount will be discussed when you place your order and will be credited to your final total.

I understand that life happens. In the event you need to cancel your order, please message AliKay ASAP. 

If the order is cancelled less than 7 days prior to pick up/delivery, your deposit will be forfeited and cannot be used on a future order. Depending on how much notice is given and if you have already paid in full, AliKay reserves the right to determine how much of a refund can be returned. This will vary on a case by case scenario. This will vary to how much work has already occurred for your order, i.e. materials purchased and product made. 

If cancelled over 7 days prior to pick up/delivery, all money will be refunded. You can opt to let AliKay keep the deposit for a future order. 

At the time of pickup/delivery, take the time to look over your order. If you have any questions or concerns, please discuss them with AliKay. If you take it, it will be considered "accepted" and no refunds will be issued. 

If there are any issues with flavor or texture, please discuss them with AliKay within 24 hours of pickup/delivery, any later, will forfeit a future credit. Please call or email ASAP with any concerns. 

Store credit percents are based on how quickly the issue is brought to AliKay.  

All products are the responsibility of the customer once the order has been accepted at pickup/delivery.  AliKay is not responsible for any damage occurring to the cake during additional transportation, set-up, or any time thereafter. Keep in mind cakes are fragile and damages can happen if not handled properly- such as cracks, smudges, melted frosting, etc. 

At the time of pickup/delivery, based on the specifics of your order, AliKay will discuss how to best handle your cake until your event OR refer to the "CAKE DEALER" page above and scroll down to the cake care section.

I only give refunds in accordance with the refund policies stated above. 

When you share your custom cake with friends and family, that helps grow my small business. When you leave a review on my Facebook page, you will earn a coupon towards your next order. 

I take pride in creating beautiful masterpieces for your events. I am always up for trying new things. Sometimes things don't go as planned, or new products have a mind of their own. If you have any issues with your order please feel free to discuss your concerns with AliKay. I love to hear your feedback, so I can continue to learn and grow my craft. 

I always put in my best efforts to make sure that your order is decorated to the specifications on your written order form. If for some reason something is not decorated correctly as stated on your order, I can usually make necessary changes right away.